Terms & Conditions

1. Acceptance of Terms

These Terms & Conditions ("Terms", "Agreement") constitute a legally binding contract between you ("Customer", "you", "your") and EazeLead ("EazeLead", "we", "our", "us") governing your access to and use of the EazeLead CRM platform at eazelead.com and login.eazelead.com(collectively, the "Service").

By registering for an account, clicking "I Agree", accessing, or using the Service, you confirm that:

• You have read, understood, and agree to be bound by these Terms.
• You have the legal authority to enter into this Agreement on behalf of yourself or your organization.
• If you are agreeing on behalf of a company or organization, you represent that you have the authority to bind that entity to these Terms.

These Terms are governed by the Indian Contract Act, 1872, the Information Technology Act, 2000, the Consumer Protection Act, 2019, and the Digital Personal Data Protection Act, 2023.

2. Description of Service

EazeLead provides a cloud-based Customer Relationship Management (CRM) platform designed to help growing businesses capture, manage, and convert leads. The Service includes:

EazeLead reserves the right to add, modify, or discontinue features at any time. We will provide reasonable notice for significant changes that affect your use of the Service.

3. Eligibility

To use the Service, you must:

• Be at least 18 years of age.
• Be a business entity, sole proprietor, partnership, or individual acting in a professional/commercial capacity.
• Have the legal authority to enter into binding contracts under applicable law.
• Not be barred from receiving services under the laws of India or any other applicable jurisdiction.

The Service is intended for business use only. EazeLead is not designed for, and should not be used by, individuals acting in a purely personal, non-commercial capacity.

4. Account Registration & Security

5. Free Trial

• Eligibility: The free trial is available to new customers only. One trial per organization. Attempting to create multiple accounts to extend the trial period is a violation of these Terms.
• Feature access: During the trial, you have access to all Growth plan features. Certain enterprise-only features may be excluded.
• Conversion to paid plan: At the end of the trial period, your access will be restricted unless you affirmatively select and activate a paid subscription plan. We will notify you at least 48 hours before the trial ends.
• No automatic charges: We will not charge you without your explicit action to select a paid plan.
• Data retention: If you do not convert to a paid plan, your data will be retained for 30 days after trial expiry, after which it will be permanently deleted.

6. Subscription Plans & Billing

EazeLead offers the following subscription plans:

• Billing cycle: Subscriptions are billed monthly (or annually if selected) from the date of activation.
• Auto-renewal: Subscriptions renew automatically at the end of each billing cycle. You will receive an advance reminder before each renewal.
• Annual discount: Annual billing is available at a 20% discount on monthly rates.
• Price changes: EazeLead may change subscription prices with 30 days' prior written notice. Continued use after the notice period constitutes acceptance of the new pricing.
• GST: All prices are exclusive of Goods & Services Tax (GST). GST at 18% will be applied at checkout for Indian customers as required by law.
• Upgrades/Downgrades: You may upgrade or downgrade your plan at any time. Upgrades take effect immediately (with prorated charge). Downgrades take effect at the next billing cycle.

7. Payment Terms

• Accepted methods: Credit/debit cards (Visa, Mastercard, RuPay), UPI, net banking, and bank transfer (for annual enterprise plans).
• Payment processing: Payments are processed by a third-party payment gateway. EazeLead does not store your full card details. Payment gateway usage is governed by their terms.
• Failed payments: If a payment fails, we will notify you and retry after 3 days. If payment remains outstanding for more than 15 days, your account may be suspended.
• Invoices: A GST-compliant tax invoice will be issued for each successful payment and sent to your registered email address.
• Disputes: Payment disputes must be raised within 30 days of the charge. Contact support@eazelead.com with your invoice number and details of the dispute.

8. Cancellation & Termination

8.1 Cancellation by You

• You may cancel your subscription at any time from your account settings or by emailing support@eazelead.com.
• Cancellation takes effect at the end of the current billing cycle. You retain full access until that date.
• Cancellation does not entitle you to a refund for the current billing period (see Refund Policy below).

8.2 Termination by EazeLead

• With notice: EazeLead may terminate your subscription with 30 days' written notice for any reason.
• Immediate termination: EazeLead may immediately suspend or terminate your account without notice if you: (a) breach the Acceptable Use Policy; (b) fail to pay outstanding fees after 15 days; (c) provide false registration information; (d) engage in fraudulent or illegal activity; or (e) pose a security threat.

8.3 Effect of Termination

• All licenses granted under these Terms terminate immediately.
• You may request an export of your Customer Data within 30 days of termination. After 30 days, EazeLead will permanently delete all Customer Data.
• Provisions that by their nature should survive (IP, Indemnification, Limitation of Liability, Governing Law) shall survive termination.

9. Refund Policy

• New customer refund: If you are a first-time paying customer and are not satisfied with the Service, you may request a full refund within 30 days of your first billing date by contacting support@eazelead.com with a written reason. This applies to the first billing cycle only.
• Subsequent billing cycles: Fees paid for subsequent billing cycles are non-refundable. Cancellation will stop future charges but will not result in a refund for the current period.
• Annual plans: Annual plan fees are non-refundable after the 30-day window. If you cancel an annual plan, you retain access until the annual period ends.
• Refund processing: Approved refunds are processed within 5–7 business days to the original payment method.
• EazeLead-initiated termination: If EazeLead terminates your account without cause, you will receive a prorated refund for any unused prepaid subscription period.
• Free trial: No charges apply during the free trial period. No refund is applicable for trials.

10. Acceptable Use Policy

You agree to use the Service only for lawful purposes and in accordance with these Terms. The following conduct is strictly prohibited:

11. Intellectual Property

12. Customer Data & Privacy

EazeLead processes your Customer Data as a Data Processor under the Digital Personal Data Protection Act, 2023. You remain the Data Fiduciary / Controller of your Customer Data.

• EazeLead will process your Customer Data only to deliver the Service, in accordance with your documented instructions, and as described in our Privacy Policy and Data Privacy page.
• You represent that you have obtained all necessary consents and have a lawful basis to upload and process your Customer Data within EazeLead.
• You are responsible for ensuring that your collection, storage, and use of leads' and contacts' personal data complies with applicable law, including DPDPA 2023 and TRAI regulations.
• Upon termination, you may export your Customer Data within 30 days. Thereafter, EazeLead will permanently and securely delete all Customer Data.
• EazeLead will not sell, rent, or disclose your Customer Data to third parties except as required by law or as described in the Privacy Policy.

13. WhatsApp & SMS Campaigns

EazeLead provides tools to send WhatsApp and SMS campaigns to your contacts. You are solely responsible for compliance with all applicable laws and platform policies governing such communications.

• TRAI & DLT compliance: You must register as a Business Entity and register your sender headers and message templates on the TRAI Distributed Ledger Technology (DLT) portal before sending commercial SMS. You are solely responsible for obtaining and maintaining DLT registrations.
• Explicit opt-in: You must obtain explicit, documented consent from each recipient before sending WhatsApp or SMS messages. Pre-ticked consent boxes are not valid under DPDPA 2023 or TRAI regulations.
• DND compliance: You must not send promotional messages to numbers registered on India's National Do-Not-Call registry. Compliance with DND scrubbing is your responsibility.
• Timing: Promotional SMS may only be sent between 9:00 AM and 9:00 PM IST. Transactional messages (OTPs, receipts) may be sent at any time.
• WhatsApp Business Policy: Your use of WhatsApp through EazeLead must comply with WhatsApp's Business Policy and Meta's Commerce Policy at all times.
• Unsubscribe: All messages must include a clear opt-out mechanism. You must honour opt-out requests within 24 hours.
• EazeLead's role: EazeLead provides the technical delivery infrastructure only. We are not liable for penalties, fines, or claims arising from your failure to comply with TRAI, WhatsApp, DPDPA, or any other applicable regulation governing your campaigns.

14. Disclaimer of Warranties

To the maximum extent permitted by applicable law:

• The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied.
• EazeLead does not warrant that the Service will be uninterrupted, error-free, or free from viruses or other harmful components.
• EazeLead does not warrant that the results obtained from using the Service — including lead conversion rates, sales outcomes, or business results — will meet your expectations.
• EazeLead makes no warranty regarding the accuracy, reliability, or completeness of any data or analytics generated by the Service.

Nothing in these Terms excludes liability that cannot be excluded under the Consumer Protection Act, 2019, or other mandatory applicable law.

15. Limitation of Liability

• Excluded damages: Neither party shall be liable for any indirect, incidental, consequential, special, or punitive damages — including loss of profits, loss of data, loss of goodwill, or business interruption — even if advised of the possibility of such damages.
• Exceptions to the cap: The liability cap does not apply to: (a) either party's indemnification obligations; (b) a party's wilful misconduct or gross negligence; (c) breach of confidentiality obligations; (d) a data breach caused by EazeLead's gross negligence or failure to implement reasonable security measures; or (e) death or personal injury caused by negligence.
• Basis of the bargain: The parties acknowledge that these limitations reflect a reasonable allocation of risk and are an essential element of the basis of the bargain between the parties.

16. Indemnification

16.1 By You

You shall indemnify, defend, and hold harmless EazeLead and its officers, employees, and agents from any third-party claims, damages, costs, and legal fees arising from: (a) your use of the Service in violation of these Terms or applicable law; (b) your Customer Data, including any claim that it infringes a third party's rights; (c) your violation of TRAI regulations, DPDPA, or WhatsApp policies; (d) any WhatsApp or SMS campaign you conduct using the Service; or (e) your wilful misconduct or gross negligence.

16.2 By EazeLead

EazeLead shall indemnify you if a third party claims that the EazeLead platform (excluding your Customer Data) infringes their intellectual property rights, provided that you: (a) promptly notify EazeLead of the claim; and (b) grant EazeLead sole control of the defence. If the platform is found to infringe, EazeLead will, at its election, obtain the right for you to continue using it, replace it with a non-infringing equivalent, or, if neither is reasonably practicable, terminate your subscription and refund any prepaid unused fees.

17. Confidentiality

Each party agrees to maintain the confidentiality of the other party's non-public, proprietary information ("Confidential Information") and not to disclose it to any third party without prior written consent, except:

• As required by applicable law, regulation, or court order (with prompt notice to the disclosing party where permitted).
• To employees or service providers who have a need to know and are bound by confidentiality obligations no less restrictive than these Terms.
• Information that becomes publicly known through no breach of this Agreement.

Confidential Information includes: subscription terms, pricing, Customer Data, business information, technical specifications, and any information marked as confidential. Confidentiality obligations survive termination of these Terms for a period of 3 years.

18. Service Availability

• Uptime target: EazeLead targets 99.5% monthly availability, measured from our monitoring systems. This excludes scheduled maintenance windows.
• Scheduled maintenance: Planned maintenance will be conducted during off-peak hours and communicated at least 7 days in advance.
• No SLA credits: We do not offer automatic SLA credits for downtime in our standard plans. Enterprise customers may negotiate specific uptime SLAs.
• Force majeure: EazeLead shall not be liable for outages caused by events beyond our reasonable control, including internet infrastructure failures, natural disasters, government actions, or third-party provider outages.

19. Modifications to Terms

EazeLead reserves the right to modify these Terms at any time. We will provide notice of material changes by:

• Posting the updated Terms on this page with a revised "Last Updated" date.
• Sending an email notification to all registered users at least 14 days before changes take effect (for material changes).
• Displaying an in-app notice requiring acknowledgement for significant changes.

Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance. If you do not agree to the modified Terms, you must cancel your subscription before the effective date.

20. Governing Law & Dispute Resolution

21. Grievance Officer & Contact

In accordance with the Consumer Protection Act, 2019, and the Digital Personal Data Protection Act, 2023, EazeLead has appointed a Grievance Officer to address any concerns, complaints, or disputes.