How can we help you?

Sign up at eazelead.com, complete the registration form with your company details, and you'll get instant access to a 7-day free trial. No credit card required. Once inside, the setup wizard will guide you through importing your first leads and configuring your pipeline.

Yes. EazeLead supports bulk lead import via CSV and Excel files. Go to Leads → Import, download the sample template, fill in your data, and upload. You can map your columns to EazeLead fields during the import process.

It depends on your plan. The Starter plan supports 1 user, Growth supports up to 5 users, and Enterprise supports unlimited users. You can upgrade your plan at any time from your account settings.

When your trial ends, your account will be restricted but not deleted. You'll be prompted to choose a paid plan to regain full access. We'll send you a reminder 48 hours before your trial expires. We will not charge you automatically — you must actively choose a plan.

Yes, you can upgrade or downgrade at any time. Upgrades take effect immediately (with a prorated charge for the remainder of the billing cycle). Downgrades take effect at the start of your next billing cycle.

New customers can request a full refund within 30 days of their first payment if they're not satisfied — just email support@eazelead.com with your reason. Subsequent billing cycles are non-refundable. See our full Refund Policy in the Terms & Conditions.

No. All listed prices exclude GST. GST at 18% is added at checkout for Indian customers. A GST-compliant tax invoice is issued for every payment.

EazeLead's AI scores your leads based on signals like engagement history, response time, deal value, and pipeline stage. Scores are updated in real time and help your team prioritise the leads most likely to convert.

Yes. You can assign leads manually or set up automatic assignment rules based on criteria like lead source, location, or business category. Assignment rules are configured in Settings → Automation.

Yes. You need a WhatsApp Business API account to send campaigns via EazeLead. We'll guide you through the connection process in Settings → Integrations → WhatsApp.

DLT (Distributed Ledger Technology) is a TRAI-mandated portal where businesses must register before sending commercial SMS in India. You must register your Entity, Sender Header, and Message Templates on the DLT portal. EazeLead provides guidance on this but the registration itself must be done by you directly with your telecom operator.

Yes. Every message sent via EazeLead includes an opt-out option. When a contact opts out, they are immediately marked in the system and will not receive further campaign messages. Opt-out records are permanently stored for compliance.

All data transmitted to EazeLead is encrypted using TLS 1.2+. Data at rest is encrypted using AES-256. We use role-based access controls, maintain audit logs, and conduct regular security reviews. See our Data Privacy page for full details.

Yes. You can export all your lead and contact data from Settings → Data Export at any time. To permanently delete your data, contact support@eazelead.com. Active account data is deleted within 30 days of a deletion request; backups are purged within 6 months.

No. EazeLead does not sell, rent, or trade your personal data or your customers' data to any third party. We process your data only to deliver the Service to you. See our Privacy Policy for full details.